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Abstract A Comparison of Patient Satisfaction in Traditional Emergency Department Triage and Fast Track Triage Systems Of Care Carol Borg 1996 Ninety-two persons who used the Emergency Department (ED) services of a 475 bed, Midwestern teaching hospital were surveyed to determine patient satisfaction before and after implementation of a fast track system of care. Respondents were asked to return a mailed questionnaire which solicited responses using a likert like scale to express their level of satisfaction with access and location; admitting, nursing, medical, laboratory, and x-ray staff; the environment; and the ED in general. Satisfaction levels increased for admitting staff, laboratory and x-ray personnel. Satisfaction remained nearly unchanged with nursing and medical staff, and decreased for access and location. The overall satisfaction in the ED was 84% during Traditional ED Care (TEDC). Overall satisfaction increased to 100% with Fast Track Care (FTC). The overall time respondents spent in the ED during TEDC and FTC varied by less than one minute.
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